Shipping Policy
Last updated: February 20, 2026
1. Overview
Ice Hut Technologies provides digital services and software development. Since our deliverables are primarily digital (code, designs, documentation, etc.), traditional shipping does not apply. This policy outlines how we deliver our digital products and services.
2. Digital Delivery
2.1 Delivery Methods
We deliver all digital products and services through the following methods:
- Cloud Storage: Secure file sharing via Google Drive, Dropbox, or similar platforms
- Git Repository: Code delivered via GitHub, GitLab, or Bitbucket
- Email: Small files and documentation sent via encrypted email
- FTP/SFTP: Direct upload to your server when applicable
- Live Deployment: Direct deployment to your hosting environment
- Project Management Tools: Deliverables shared via project management platforms
3. Delivery Timeline
3.1 Project Milestones
Delivery timelines are specified in your project agreement. We typically deliver work in phases or milestones:
- Initial deliverables within 1-2 weeks of project start
- Regular updates and milestone deliveries as agreed
- Final delivery upon project completion
3.2 Delivery Confirmation
Upon delivery of any milestone or final product, we will provide you with:
- Access credentials or download links
- Documentation and user guides
- Installation or deployment instructions
- Delivery confirmation email
4. Access and Download
Once delivered, you will have immediate access to download and use the deliverables. We recommend:
- Downloading all files within 30 days of delivery
- Maintaining your own backup copies
- Storing access credentials securely
While we maintain backups for a reasonable period, we are not responsible for long-term storage of your deliverables beyond the project completion date.
5. Physical Products (If Applicable)
In rare cases where physical products are part of a project (e.g., IoT hardware, printed materials):
- Shipping costs will be specified in your project agreement
- We use reliable shipping partners (DHL, FedEx, or local courier services)
- Shipping times vary by destination (typically 5-15 business days internationally)
- Tracking information will be provided
- You are responsible for customs duties and import taxes
6. Deployment Services
If deployment services are included in your project:
- We will deploy to your specified hosting environment
- Deployment typically occurs within 1-3 business days of final approval
- We provide deployment documentation and credentials
- Post-deployment support is available as specified in your agreement
7. Delivery Delays
While we strive to meet all delivery deadlines, delays may occur due to:
- Client feedback delays
- Scope changes or additional requirements
- Third-party service dependencies
- Technical complications
- Force majeure events
We will communicate any delays promptly and work with you to adjust timelines as needed.
8. Quality Assurance
Before delivery, all work undergoes quality assurance testing. However, you should:
- Review deliverables promptly upon receipt
- Report any issues within the warranty period
- Test in your intended environment
- Provide feedback for any necessary adjustments
9. Re-delivery
If you experience issues accessing or downloading deliverables:
- Contact us immediately at info@icehuttechnologies.com
- We will provide alternative delivery methods if needed
- Re-delivery is free of charge for technical issues on our end
- We will ensure you receive all deliverables successfully
10. International Delivery
Our digital services are available worldwide. Digital deliverables are accessible from anywhere with internet access. For physical products, international shipping is available with standard shipping times and costs as specified in your project agreement.
11. Contact Information
For questions about delivery or shipping, please contact us at:
Ice Hut Technologies
3rd Floor Unitech Cyber Park,
Village Jharsa, Gurugram
Haryana 122003, India
Email: info@icehuttechnologies.com
Phone: +91 89469 36646